FREQUENTLY ASKED QUESTIONS – I bet the answer to your query is in here………
Q: Do I get tracking info on my purchase?
A: Yes – that is the reason we ask for your valid email address. It will come from USPS. Check your spam box as needed. We never send solicitations. No email address = no tracking! You can also email email@example.com and request the tracking number.
Q: I don’t have a disk drive; can I just download QuickLOAD/QuickTARGET or the Data Updates?
A: Due to the fact that QuickLOAD/QuickTARGET, the Data Updates and QuickDESIGN are developed and published in Germany makes it subject to German law. The German Government has determined that this software program falls under such ITAR restrictions. Therefore, at this time it is only available in physical form. Sorry, no downloads. If someone tells you otherwise, it is NOT QuickLOAD/QuickTARGET. To install you will need to purchase an external (USB) DVD/CD drive. (inexpensively available at many retail online or big-box stores).
Q: I have a MAC – will QuickLOAD/QuickTARGET work on a MAC?
A: If you use an emulator or a program to allow Windows programs to run on MAC i.e. “Parallels” , “Virtual PC”, “Crossover” ,”WineBottler” or other program it may work. NOTE – MAY work, it also may not. Some MACs may already have an emulator as part of the software package – look and see. Do some research, ask us ( qload.rjd at gmail dot com). We may have an answer as things are always changing.
There are no guarantees that QuickLOAD/QuickTARGET will run with any emulator or conversion software as there is zero support for doing such – you do so at your own risk.
Q: I have a Linux system. Can I use QuickLOAD/QuickTARGET with this system?
A: Currently Linux Mint 19.3 with wine and tricks it has been running flawlessly. So short answer is ‘most likely’. You still need a cd/dvd drive for install of program and future updates.
Q: I have a computer in the den and a laptop in the shed – do I need to buy two whole separate programs?
A: No – As long as these are for personal home use. It is possible to install QLQT onto your own personal registered devices. However, it cannot be shared on a network or among multiple users.
Q: If I order the QuickLOAD/QuickTARGET program, do I need to order the update as well?
A: NO –All software is shipped with the most current data at the time of purchase.
Q: I have never updated QuickLOAD/QuickTARGET from my original purchase. Should I update the data?
A: Absolutely, if you would like the latest powder/cartridge/bullet files. Depending on how long it has been, you may be astounded by the increase of data available. Generally, once a year is sufficient unless you must be on the bleeding edge of data. Keep track of when your last data update occurred. The program does not display such information but it is printed on the disk label, You may order at this link:
Q: I haven’t updated my QuickLOAD/QuickTARGET – how can I update to the latest version?
A: As long as your program is running on your current system, all you need to order is the “QuickLOAD/QuickTARGET DATA Update”. Your version number and serial number will always remain the same. The data will be brought up to date as of the day you purchased said update. You will need to keep track of when your last data update occurred. The program does not display such information. Do note NECO never sells out of date products and the developer updates the data numerous times throughout the year.
Q: What does the the *C and *T mean after the powders?
A: *C = Copper de-fouling agent is added in the powder
*T= the powder is temperature stable (LTC Propellant)
Q: I have designed a special cartridge case and matching projectile. Does the program allow changes and additions?
A: If there is a case or projectile that you have that is NOT in the database – YOU have the ability to ADD them. As long as you read the manual and have good measurements, play around with cartridge dimensions all you like. Same applies to projectiles. The program allows you to edit nearly all facets and dimensions. Still having problems?…email us.
Q: I have version 3.6, 3.7 or 3.8 and I see there is a 3.9. How can I upgrade to 3.9? What am I missing out on?
A: Absolutely Nothing! Pay no mind to version numbers – they have to do with the operating system and compatibility issues with the Windows operating system. As long as your program is running on your computer, all you will ever potentially need is a DATA UPDATE to bring your cartridge, bullets and powder data base up to current date. YOUR VERSION NUMBER WILL NEVER CHANGE.
Q: Versions 3.0 through 3.5
A: These are no longer supported due to the huge volume of data that has been amassed and cannot access the data. Note – These early versions will NOT run under Vista, 2000, Win 7,8 and 10 . Do not even try as it will only cause issues later. A special upgrade disc will need be purchased. For more info see: https://www.neconos.com/item/QuickLOADQuickTARGET-Program-UPGRADE-for-versions-3.0-through-3.5-SPECIAL-ORDER-4 .
Q: My computer crashed!! What can I do?
A: If you have the original install disk (the one with your unique serial number), simply re-install. If you don’t have your original disk – don’t fret! Since you are a loyal customer, rather than forcing you to purchase a whole new program, we will offer you the ability to purchase a “LOST/BROKEN DISK REPLACEMENT” . We will need your original serial number. That information is sent to the program author in Germany. He will then create a brand-new program with your serial number and registration information. The downside is that this can take about 30 days (depending on what mood US and International Customs decides they are in that day and do not forget holiday issues too!). The result will be a brand new, up-to-date program remade for you at a SUBSTANTIAL discount. Additionally, it will include the most current data. Contact us for details.
Q: I’m trying to install on Windows 10 and I get an error message! What gives?
A: Sometimes an Easy fix depending on your actions! You may have actually installed your program, but new Win10 systems doesn’t allow for desktop icons to be installed, which is the last step in QuickLOAD’s install process. If you have already tried and clicked out of the error warning, you just uninstalled the program. So – first make sure you remove ALL remaining QuickLOAD files that may have not been uninstalled automatically by Windows. You can do this by performing a ‘search’ on your system for terms like “QuickLOAD” or “QL” and make sure to un-install those. Reboot, follow the directions for install – put your install disk back in and let it do its thing. Once you get that ERROR message, STOP! DO NOT CLICK IT! Instead, on your keyboard, hold down “Ctrl+alt+delete’ to bring up your task manager. Find the QuickLOAD install task and highlight it and click “END TASK”. Boom – your program is installed. To Install the icons make a link to the .exe files generally located on C drive under Program Files (x86)\QuickLOAD. The manual is also there it is a .pdf
Q: On a fresh install of QuickLOAD/QuickTARGET – do I have to install all previous updates to bring my system current?
A: No – the data updates are cumulative, only the last one (you have) needs be installed. If it has been a long time, we suggest ordering a data update. See here: https://www.neconos.com/item/QuickLOADQuickTARGET-DATA-UPDATE-for-V-3.6-3.7-3.8-and-3.9-note-US-shipping-is-USPS-flat-rate-$9-US–96
Q: When will you be adding the new ‘varmint blaster XXL SUPERevolution CFE’ powder?
A: Unfortunately, we are at the mercy of the different powder manufacturers and more often than not, they may not have the data themselves and are unable to provide for use in the database. The powder may also be subject to some proprietary in-house formula and they have decided not to release the data. If we do not have the data, it is not included. So WHEN and IF the manufacturer releases the data, we will add it ASAP for use in the next DataUpdate release. Nothing we can do except wait.
Our massive powder database is always growing and we endeavor actively to have all the latest products that hit the market. You may also contact us to see if it has been added.
Q; I have had QuickLOAD/QuickTARGET for a while and just got a new computer. What can I do?
A: If you have the install disk, and it is a compatible Version give it a shot. Usually, it will still work. If not, see above FAQ: Versions 3.0 to 3.5 to obtain an upgrade.
Q: Do you know if you will ever carry those Norma 6.5 bullets again?
A: Unfortunately, we no longer carry Norma products.
Q: I want to place an order for MolySlide, but I don’t trust on-line shopping carts. Can I just call and send you a personal check like the good ole’ days?
A: The safest process of ordering is through our SECURE and encrypted website shopping cart. Far safer than sending a piece of paper containing your name, address full bank and routing number and example of your signature through the postal system.
Q: I’m having some serious technical issues not addressed above – what can I do?
- For technical issues that are not addressed above OR in the QuickLOAD/QuickTARGET user manual (we trust you’ve read it), email us at mailto: firstname.lastname@example.org or mailto:email@example.com and we’ll forward to Renee who should be able to help. It will be a Gmail address. You may also check out the YouTube videos created by other users.
Q: You never answered my email –
A: Most likely we tried more than once and it bounced as undeliverable (seems most common when Outlook is involved). Make sure your email address is valid and readable. We do our best to respond to all inquiries. If you do not hear in 3 days please try again and verify your address is good. Also check your spam box and read the subject line(s).
Q: I called your 800 number and got voice-mail. Are there no humans in your office?
A: Our work schedules are crazy – we are a small proud US company and we often we fill orders at night and work. Do note we like a day or two off each week as well. Our chief tech support is a brilliant computer wiz who knows ballistics, the software, computers AND shoots like crazy and will respond by email or phone. If no answer right away, LEAVE a detailed message and Renee will follow-up usually via email. The system developer can also help, but is 12 hours away (oh do you speak German?) and from what most customers have said, phone connections are often nightmarish, so emails are the best way to get answers. It might take a day, but we’ll give it every effort. You may call our warehouse at 218-722-3113 to reach a friendly and helpful human during daytime hours (central time) who will can take orders and/or direct you to Renee for assistance. We TRULY appreciate our customers and do our darndest to process orders and questions quickly.